Terms and Conditions
Request For DemoElixr Terms and Conditions
ELIXIR BUSINESS SOLUTION PRIVATE LIMITED Annual License Renewal is obligatory for preventive care and maintenance, along with regular and periodic product patch updates. Any new requirements or needs identified during the customer success call will be addressed in accordance with our enhancement policy. When your business or software requires growth, you have the option to upgrade the product/edition, with upgradation charges being applicable additionally.
ELIXIR BUSINESS SOLUTION PRIVATE LIMITED licenses are non-transferable. ELIXIR BUSINESS SOLUTION PRIVATE LIMITED will not be held responsible for any break, nonperformance, or delay in fulfilling obligations outlined in this maintenance service contract for software, resulting from circumstances beyond our control, such as strike, lockout, industrial/labor unrest, fire, accidental damage, government-imposed restrictions, acts of God, riot, war, or similar causes.
Exchange of licenses is strictly prohibited
- Elixir shall not be held liable for any hardware failures, including those resulting from natural disasters. In the Event of hard disk corruption, hard disk failure, or operating system failure, reinstallation services will be provided at an additional cost.
TRAINING AND SUPPORT
- For field visits to customers, the customer is responsible for bearing the travel, lodging, and boarding costs.
- 12 hours of call support per year are provided.
- Once voice support hours are exhausted, customers need to purchase a Phone Support Package starting from Rs.720 per hour. Calls will commence after payment is made.
- Additional online training hours can be purchased if queries and doubts require more training.
- Beyond the stipulated training hours for each edition purchased, additional service/training hours can be paid for based on business needs.
- In cases where employee turnover necessitates training on ELIXIR BUSINESS SOLUTION PRIVATE LIMITED software, additional service/training hours can be purchased by contacting ELIXIR BUSINESS SOLUTION PRIVATE LIMITED at [pos.sales@elixirbiz.com].
SOFTWARE RE-INSTALLATION POLICY
- One-time software re-installation is allowed if the database backup is available, applicable for new customers within 3 months.
- If the database is not available or has a different tax number, ELIXIR BUSINESS SOLUTION PRIVATE LIMITED considers it a fresh installation at the current list price.
- Prior approval is required from ELIXIR BUSINESS SOLUTION PRIVATE LIMITED for changes in hard disk ID for re-installation, reported via email [pos.sales@elixirbiz.com].
- Additional charges will apply for DB corruption recovery, with a note that 100% recovery is not guaranteed.
PAYMENTS POLICY
- Payments can be made through net banking or cheque in favor of "ELIXIR BUSINESS SOLUTION PRIVATE LIMITED."
- In case of dishonored cheques, a penal charge of Rs.500 will be levied.
- Late payment of AMC will incur a charge of Rs.1500 (inclusive of GST and local taxes) for every deferred year.
- Outstanding AMC charges must be settled before reaching ELIXIR BUSINESS SOLUTION PRIVATE LIMITED Customer Care team for support.
- Terms and Conditions will be periodically updated, and you are encouraged to follow this page for the latest information.
Key Benefits
Unlock your business potential with our clean, modern and professional retail solution software interface.
Ready to Transform Your Business?
See measurable results in just 90 days with Elixirretail360 proven retail billing software
Where Innovation Meets Retail Excellence
Lightning Fast 12 Hour Customer Support
We provide 12-hour customer support staffed by dedicated individuals with a background in retail. They approach issues as their own business, swiftly resolving problems for our customers.
Frequently Asked Questions
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